Develop referral contacts (realtors, builders, professional and personal contacts). Maintain knowledge of Fifth Third Mortgage Company's policies and procedures. Maintain knowledge of available loan products, processing procedures, and underwriting and general departmental guidelines. Follow defined protocol for escalation exceptions. Take applicant applications by comple

Develop and implement strategic external communications plans for Fifth Third's Consumer Bank, including the retail branch network, mortgage and auto finance. Proactive media relations identify opportunities to build awareness of Consumer strategy, objectives and leadership with earned media coverage. Reactive media relations protect and defend Consumer's reputation by na

Generate fee income by developing and providing investment banking services to key relationships. Develop working relationships with key Fifth Third affiliate personnel to achieve mutual goals. Work with Manager to determine individual goals and objectives. Ensure compliance with all applicable regulatory groups and agencies. SUPERVISORY RESPONSIBILITIES Responsible for p

Sorts mail according to destination by mail drop or by review of document(s) type / mail received. Ensures all mail is delivered to the appropriate receiving department daily. Scans mail and ensures the documents are uploaded to the appropriate system for storage. Identifies the loss mitigation mail and delivers to the Loss Mitigation team. Tracks and records all received

Provide ongoing support to the development and implementation of CRA scorecards including Lending, Investment and Service. Demonstrate a comprehensive understanding of how areas of CRA analysis collectively integrate to contribute to achieving the Bank's overall CRA performance goals. Oversight of CRA Data including KRIs to monitor CRA assessment. Assist in collaboration

Customer Experience Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met Provide follow up to customer questions and find solutions to address issues Be responsive and timely with correspondence to keep lines of com

Customer Experience Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met Provide follow up to customer questions and find solutions to address issues Be responsive and timely with correspondence to keep lines of com

Generate and develop monthly, quarterly and ad hoc reporting Gather and prepare complex data for modeling and analysis Develop and execute models, segmentation, and policy in market Project business impacts and monitor and track against the commitments Create and present convincing business cases to support recommendations Design tests to generate insights and improve und

Process annuity applications, review for missing paperwork/documents and verify processing requirements. Ensure that all needed forms are submitted with the application and all processing guidelines are met in a timely manner. Act as liaison between registered representatives and carriers for coordinating the application process, including all required documentation. Foll

Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition. Utilize CAMP and other approved Marketing tools to proactively reach o

Customer Experience Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met Provide follow up to customer questions and find solutions to address issues Be responsive and timely with correspondence to keep lines of com

Demonstrate your knowledge of the payments industry and products as a trusted advisor, including the team members you mentor and grow. Work closely with Relationship Managers, to manage the relationship managers responsibilities to work with product partners and implementation teams to properly qualify, price embedded payment opportunities and effectively communicate requ

Bachelor's degree or equivalent work experience required; 5+ years' experience as Compliance Officer or equivalent work experience; Assists with the collection and preparation of reporting and other documentation for committees and in support of other governance routines on behalf of the Compliance division; Regularly reviews, revises, standardizes, and maintains inventor

Image checks and corresponding documents utilizing imaging equipment per established processing instructions. This includes all high speed and low speed extract and imaging equipment Review captured images for accuracy and quality during processing. Meet established unit goals for quality and productivity performance in support of client SLA's. Possess complete understand

Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition. Utilize CAMP and other approved Marketing tools to proactively reach o