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Quality Manager - MO
Lutz, FL
Job Description
Our Opening and Your Responsibilities
METTLER TOLEDO is a leading global manufacturer of precision instruments. The Company is the world's largest manufacturer and marketer of weighing instruments for use in laboratory, industrial and food retailing applications. The Company also holds top-three market positions in several related analytical instruments and is a leading provider of automated chemistry systems used in drug and chemical compound discovery and development. In addition, the Company is the world's largest manufacturer and marketer of Product Inspection systems, primarily used in food production and packaging. Additional information about METTLER TOLEDO can be found at "www.mt.com."
Summary:
The incumbent will have primary responsibility for the Quality Management System for the North American Marketing Organization (Product Inspection- PIUS MO). This scope includes the sales and service of products within the METTLER TOLEDO Industrial, Laboratory, and Retail divisions. It is expected that the Quality Manager will create and maintain visibility to quality issues that arise with products or delivery of services, with the goal of eliminating the root causes.
Essential Duties and Responsibilities:
- Actively participate in unit activities to increase awareness of quality concerns.
- Actively participate in the global Quality Circle to formulate and maintain quality objectives in line with corporate policies and goals.
- Proactively detect quality issues and drive appropriate improvements.
- Define and track appropriate quality metrics. Provide monthly report with defined quality metrics and summary of activities.
- Facilitate creation of support materials for, and completion of, semi-annual Management Reviews.
- Identify opportunities to increase awareness of product quality as well as the quality of customer experiences within the organization. This includes, but is not limited to customer complaints, direct warranty, distributor warranty, and returns data.
- Lead the Internal Audit program, conducting regular audits of the Quality System.
- Provide QMS & Quality Awareness Training to new and existing employees at scheduled intervals and as needed.
- Send Customer inquiries/requests to GBSI to fulfill requests using controlled response matrix/catalog.
- Align metric requests with business needs and team capabilities to streamline customer reporting.
- Lead problem solving efforts and work closely with teams and other MT facilities / business units.
- Provide responses and/or support for customer inquiries for Quality System information and Customer Audits.
- Drive attention and resolution to the identified quality issues.
- Other duties may be assigned
What You Need to Succeed
Education, Experience & Skills
- BA/BS degree in Business, Quality Management, Industrial Engineering or related field required; or a minimum of eight years related experience and/or training; or equivalent combination of education and experience.
- Prior leadership experience in a fast-paced, results oriented environment.
- Strong customer service, analytical, and reasoning skills. Better than average written and communication skills required.
- Knowledge and/or experience applying lean principles to an office environment.
- Significant experience with ERP and/or CRM systems.
- Must be a self-starter who will identify problems and initiate corrective actions without specific direction from supervisor.
- Strong ability to interface with other departments and teams in a professional and cooperative manner.
- Exceptional time management skills, ability to multi-task projects and process improvements
- Meets productivity standards while demonstrating accuracy and thoroughness at all times; looks for ways to improve and promote quality and assure desired business outcomes
- Must be able to develop working relationships, trust, and confidence.
- Drive attention and resolution to the identified quality issues.
- Training & facilitation in problem resolution and process improvement.
- Awareness of SAP QM and SAP processes highly preferred
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.
- We help feed the world. We impact how food is produced, packaged and made safe.
- We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
- Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you'd like more information about your EEO rights as an applicant under the law, please click here.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
8+ years
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