This position is responsible for aftermarket sales in an assigned product line. The incumbent will work directly with our customer base to increase sales volume and gross margin for aftermarket parts and services. Inside Sales/Customer Service, Representatives of all levels will need to be able to listen to feedback from our customers to determine appropriate pricing levels, assemble value-added packages, and create or manage programs designed to increase our level of interaction at a bakery level.

What you'll do:

• Responsible for increasing the sales volume and gross margin for service parts, with a focus on the product line(s) assigned.
• Research and carry out parts and service requests for customers via telephone, fax, e-mail, or other means.
• Meet with customers at their facility to determine the root cause of issues and negotiate parts and service packages to meet their specific needs.
• Problem diagnosis including electrical/mechanical and electronics troubleshooting.
• Must be able to be innovative and use common sense to remedy a situation so the customer may resume operations.
• Lead marketing activities for the department to improve overall sales activity for the main product line assigned to.
• Lead departmental & company meetings as deemed necessary by the manager.
• Lead product demonstrations at customer locations and at trade shows.
• Comply with all safety standards.
• Some domestic and international travel may be required
• Occasional driving of up to 5-6 hours/day

Basic Qualifications:

• 8+ years in a customer service role or equivalent technical training
• Excellent verbal, written, and interpersonal communication skills.
• Proficient in Microsoft Office applications, specifically Outlook, Word and Excel
• Ability to read and interpret documents such as purchase orders, quotations, safety rules, maintenance, and procedural manuals.
• Strong problem-solving skills
• Mechanical and electrical troubleshooting skills
• Ability to work independently and display sound judgment on high-profile projects that can vastly impact financial results and customer relations.
• Ability to read blueprints and machine drawings.
• Ability to prepare installation and parts quotations.
• Lifting up to 50 lbs. with or without assistance.

Preferred Qualifications

• Bachelor's degree in sales/marketing or equivalent education in a technology-related field preferred.
• AutoCAD or Solidworks experience and ability preferred
• Knowledge of bakery process and automation processes desired
• Multilingual-preferably Spanish, Portuguese or Chinese

Who we are:

Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion's divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers.Coperion is a Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose - Shape What Matters For Tomorrow - we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".