The Ohio Turnpike is seeking an experienced Deputy Director of Toll Operations to work in our Toll Operations Department at the Ohio Turnpike. If you want to accelerate your career growth, you need to stop thinking about today. Instead, think year one and beyond. Bring your talents and goals to one of Northern Ohio's vital resources and join the future of transportation.

If you are interested, here's what we can offer you:

• Salary range from $108,152.46-$119,379.78 annually, commensurate with experience.
• Excellent pension, and health care benefits
• Paid leave and holidays
• Growth and advancement
• Educational assistance and reimbursement

Duties Include:

• Serves as liaison for Director of Toll Operations.
• Assists Director of Toll Operations in administrative matters.
• Assists Director of Toll Operations in developing policies and procedures.
• Coordinates toll plaza operations with District Toll Supervisors including but not limited to staffing and employee relations.
• Coordinates operational activities with other Commission departments.
• Acts as the Commission representative in departmental Step 3 grievances.
• Representative in Union Contract negotiations.
• Responds to customer inquiries and complaints.
• Reviews and approves repair call outs for field toll equipment as requested by the Communications Center after normal business hours.
• Acts as administrator of service contracts.
• Responsible for overseeing inventory of toll plaza equipment and supplies.
• Performs any other duties as may be assigned by the Director of Toll Operations.

• Knowledge of public administration; supervision; employee training and development; dispute resolution.
• Basic organization and operation of state and local government*.
• Ohio Turnpike Commission policies and procedures*.
• Labor relations; contract negotiation and contract administration.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Analyze and prepare or edit technical rules, procedures, policies and/or guidelines.
• Prepare and maintain accurate and concise reports and records.
• Handle routine and or sensitive inquiries from and contacts with government and legislative officials, business representatives and/or general public; maintain strict confidentiality.

Education and Experience:

• Minimum of high school diploma or GED with business background (e.g., college courses, seminars and/or business/management exposure).
• Minimum of five (5) years supervisory/ management experience.
• General knowledge of toll operations useful.

Unusual Working Conditions:
Must be accessible 24 hours a day, 7 days a week. Must be able to meet the demands of an unpredictable field environment (e.g., responding to emergency situations; driving long distances; being able to lift or move at least 40 pounds; work varying schedules).