The Service Desk Analyst, Associate contributes to the delivery of excellent experiences while providing quality customer support, IT support and quality resolutions. These responsibilities, part of the NetJets incident, problem, request, and knowledge management practices include intake, triage, troubleshooting, escalation, documentation, and resolution. The Service Desk provides 24x7x365 level 1 and level 2 support to internal NetJets team members. As the face of IT and the intake for all IT teams, supported areas/focuses include end user software, end user hardware, mobile devices, enterprise & business applications, telecommunication devices, etc.