ABOUT AVIENT:
Avient Corporation provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world.
Examples include:
Avient employs approximately 10,000 associates and is certified ACC Responsible Care, a founding member of the Alliance to End Plastic Waste and certified Great Place to Work. For more information, visit .
WHY AVIENT:
Avient Corporation is a world-class sustainable organization built on innovation, collaboration, and employee development. We are committed to providing a supportive and dynamic work environment where our diverse associates can grow and succeed, as well as positively impacting our planet and the communities we serve. Our Great Place to Work culture, values, and benefits make Avient an employer of choice for top talent.
We believe diversity of ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this, we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions on hiring, promotion, development, compensation, or advancement are based solely on a person's qualifications, abilities, experience, and performance.
Avient Corporation is a drug free workplace. Avient is an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, sex, sexual orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran's status, or other legally protected classification in accordance with applicable federal, state, and local law.
General Summary:
The purpose of the Customer Service function is to serve as the face to the customer providing value added services that grow our business. In accordance with Avient's Mission, Vision and customer segmentation guidelines, maintain and grow existing customer base by providing fast, right, cost-efficient and hassle-free customer service. This position will also provide knowledge and ongoing support to CSRs by maintaining the "expert user" role for the customer service department. The Customer Service Manager has management responsibility for all customer service personnel, as well as all day to day activities within the Customer Service group.
Essential Duties and Responsibilities:
Scope:
Personnel: Supervises CSR Team, including full personnel responsibility. Budget: over $500,000. Sales Revenue: Territory specific.
Competencies:
Personal Skills - Stress Management
Personal Skills - Attention to Detail
Personal Skills - Self Motivated
Personal Skills - Training/Mentoring Others
Personal Skills - Analytical Skills
Personal Skills - Time/Priority Management
Software Skills - Microsoft Outlook
Software Skills - Microsoft Word
Software Skills - Microsoft Excel
Personal Skills - Ability to Multitask
Personal Skills - Work Independently
Personal Skills - Work on a Team
Leader of Others - Drives Engagement
Leader of Others - Courage
Leader of Others - Values Differences
Leader of Others - Ensures Accountability
Leader of Others - Develops Talent
Leader of Others - Organizational Savvy
Education and Experience:
Bachelors Degree or Equivalent Experience
Sales & Customer Service - Customer Service Leadership
Sales & Customer Service - Order Management
Sales & Customer Service - Customer Service
Sales & Customer Service - Account Management
Cross Functional - Managing Direct Reports
Sales & Customer Service - Product Knowledge
Environmental, Health, Safety, & Security (EH&S) Requirements:
Avient Corporation is a drug free workplace. Avient is an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, sex, sexual orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran's status, or other legally protected classification in accordance with applicable federal, state and local law. #LI-CB1, #LI-Hybrid