Account Manager - Cox Business
Pepper Pike, OH  / Richmond Heights, OH  / Olmsted Falls, OH  / Westlake, OH  / Brooklyn, OH  / Garfield Heights, OH  / Peninsula, OH  / Bedford Heights, OH  / Euclid, OH  / Warrensville Heights, OH  / Independence, OH  / Highland Hills, OH  / North Randall, OH  / East Cleveland, OH  / Bay Village, OH  / Seven Hills, OH  / Cuyahoga Heights, OH  / Strongsville, OH  / Fairview Park, OH  / Parma Heights, OH  / Macedonia, OH  / Brecksville, OH  / Brook Park, OH  / Newburgh Heights, OH  / Bedford, OH  / Lakewood, OH  / Glenwillow, OH  / North Royalton, OH  / Cleveland Heights, OH  / University Heights, OH  / Woodmere, OH  / Valley View, OH  / Valley City, OH  / Lyndhurst, OH  / Maple Heights, OH  / Broadview Heights, OH  / Brooklyn Heights, OH  / Walton Hills, OH  / Berea, OH  / Highland Heights, OH  / Middleburg Heights, OH  / South Euclid, OH  / Brunswick, OH  / Rocky River, OH  / Richfield, OH  / Shaker Heights, OH  / Beachwood, OH  / Orange, OH  / Bratenahl, OH  / Parma, OH  / Cleveland, OH  / Northfield, OH  / North Olmsted, OH ...View All
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Posted 14 days ago
Job Description
Real relationships are sincere, authentic, and built on trust. These are the kinds of connections that move business forward. Imagine being the person who helps bring these relationships to life. If you are looking for an opportunity to take your career to the next level, it's time to learn more about Cox Business.

We are a leading provider of technology solutions with great sales teams across the US and we're looking for people like you!

As a Cox Business Account Manager , you'll provide business executives the tools and technology to connect with their customers, stake holders, and employees, helping them grow their enterprise. If you're feeling connected to this kind of opportunity, you can explore additional details here:

Who You Are

You're known for your ambition and grit- you have a strong desire to achieve. Your work ethic impresses customers and colleagues alike. You're quick on your feet with ideas and solutions, fueled by a tenacious entrepreneurial spirit. You've got a proven track record in sales and are ready to run your next race with a company that puts real relationships first.

What You'll Do - Position Summary

The Cox Business Sales Account Manager retains and grows valuable large business relationships. In this role, you'll create technology solutions to meet customers' business communications needs and manage the sales process to ensure customer satisfaction, expand the customer base, and meet corporate/regional revenue goals. The AM sells complex bundled telephony, data, video, and internet bandwidth solutions to large accounts. Responsible for new account development and maintaining and growing our base through cross-selling, upselling, renewal, and retention. As an AM, you'll maintain ongoing relationships and retain an assigned base of existing customers by minimizing controllable churn and renewing contracts for existing customers. As such, the AM must be comfortable acting as client's primary point of contact. The AM role requires a high level of understanding of Cox's business products and possesses the ability to communicate their benefits clearly and effectively to our business clients. You'll have a quota tied to a lucrative commission plan, so your earnings are in your hands. You may manage industry-specific customers or relationships at the Enterprise level within your home territory.

You'll also tackle these to-dos - Functional Accountabilities:

  • Generate new sales opportunities; identify new prospects or new opportunities within existing Cox Business customers.
  • Call on prospective customers to develop new or expanded sales opportunities.
  • Meet with prospective and existing customers to assess their technology needs and goals. Estimate the amount of potential new or incremental business the account represents.
  • Proactively contact customers prior to contract expiration and/or respond to customer requests to problem solve, renew / revise contracts and sell additional products and services.
  • Develop strategies, and presentations to sell complex bundled voice, data, and video solutions to customers.
  • Use consultative-based selling techniques to leverage the position of Cox Business to educate and influence prospects and customers.
  • Negotiate pricing and products with new and existing customers. Ensure that product pricing reflects pricing structures set at the corporate level.
  • Serve as main point of contact and ensures customer satisfaction throughout the sales cycle. Develops future business opportunities and gains referrals. Make frequent contact; maintain in-depth knowledge of customers' business, industry, and key competitors; regularly update needs analysis
  • Create and participate in opportunities to serve as a public representative and image builder of Cox in the local community in order to network, develop, and maintain Cox's presence in the marketplace; e.g. promote and/or attend non-profit events, serve as a member of the Chamber of Commerce and other local councils.
  • Develop and maintain sales plans for assigned accounts.
  • Identify and route appropriate opportunities to the proper selling groups to match customer/channel fit.
  • Assist with other duties as business needs dictate.

What's In It For You?

At Cox Business, we reward your hard work with meaningful benefits.

  • First, we offer a highly competitive compensation package (base salary + competitive commission plan rewarding strong performance) , 401(k) with a generous company match , comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance.
  • We value people more than technology. That means you'll work within a culture and with a team that values your leadership, your experience, your contributions, and your uniqueness - yes, you - as a person . We encourage diversity and support inclusion; we want you to do you and feel comfortable doing so. We also believe recognition is important, and Cox Business strives to celebrate those who help make us successful every day.
  • At Cox, there are boundless opportunities for growth ; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You'll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.
  • Your sales territory will be local , so if you're looking to be home for your family at night or meet your friends for dinner at the end of the day, we've got you covered.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Skills, Experience, & Education

  • Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field
  • Proficiency and relative work experience using Windows-based PCs, Microsoft Office, and a CRM- customer relationship management tool.
  • Valid driver's license, good driving record, reliable transportation
  • Excellent relationship building business sales skills, written communication, formal presentation skills, .

Preferred Qualifications

  • 2 years successful telecommunications, technology or cloud sales experience
  • Knowledge of local market, local contacts

USD 74,300.00 - 111,500.00 per year


Compensation includes a base salary of $74,300.00 - $111,500.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $59,215.00.


The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Salary and Benefits
USD 74,300.00 - 111,500.00 per year
Required Education
Bachelor's Degree
Required Experience
6+ years
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