POSITION OBJECTIVE
Working under general direction, the communication officer serves staff, faculty, students, and community in a manner that is consistent with the educational philosophy and principles of Case Western Reserve University. The primary objective of the communication officer position is to coordinate emergency and non-emergency response and communications to all emergencies. Duties include prioritizing requests for service, while positively representing the university and upholding the reputation of the division of Public Safety; serve as the university's information hub and recorder for all emergency and non-emergency situations; and monitor, access, edit sensitive and confidential systems to ensure the university operates without interruption.
ESSENTIAL FUNCTIONS
NONESSENTIAL FUNCTIONS
CONTACTS
Department: Frequent communication in person, via telephone and/or radio with: directors, managers, police officer in charge, police officers, mobile and facility security officers, contract security guards, security system's manager, fire and security technician and Access Services.
University: Daily communication in person, via telephone and/or radio with: directors, managers, supervisors, coordinators, maintenance customer service, information technology services, faculty and staff.
External: Frequent communication with emergency response agencies, i.e. Cleveland Fire, Police and Emergency Medical Services, Cleveland Heights Fire, Police and Emergency Medical Services, University Circle Police, contractors, vendors, and visitors.
Students: Daily communication in person, telephone and/or text with Case Western Reserve University students to exchange information.
SUPERVISORY RESPONSIBILITY
No direct supervision of staff employees but does direct part-time staff while on duty.
REQUIREMENTS
Experience: A minimum of 1 year of call center or telephone operator experience. Experience in public safety/security or a related field preferred.
Education/Certification: High school education required. Two-year degree in Law Enforcement/Criminal Justice preferred. Must be able to successfully receive Law Enforcement Automated Data System certification. Public Safety Telecommunicator certification required at the time of employment or within 12 months of hire. Certification must be maintained throughout tenure. Emergency Medical Dispatcher certification by the International Academies of Emergency Dispatch preferred.
REQUIRED SKILLS
WORKING CONDITIONS
The employee will be required to spend extended periods of time sitting. Exposure to inside and outside environmental conditions. May require reaching, standing, walking, climbing, fingering, grasping, feeling and the ability to lift or move objects of up to 20 pounds. The employee may be required to work extended hours based on situational and staffing needs.
In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.
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Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.
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