The primary role of the IS Technology Specialist, Unified Communications is to apply IT knowledge and expertise to manage and support complex Enterprise unified communications (voice and video) solutions. The Specialist is a key resource, a definitive source of knowledge about telephony and video conferencing services and solutions, who contributes their expertise to enhance the service offering. This is a hybrid role.

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NAM Telephony Service Owner

• Provide implementation expertise and delivery of Teams telephony and Teams Meeting Rooms
• MS Teams endpoint management including but not limited to IP phones and Teams Meeting rooms. Deploy and configure Teams Rooms and Common Area Phones
• Demonstrate experience with powershell commands & scripting
• Configure complex voice requirements such as IVRs, Hunt Groups and Attendant Consoles in MS Teams Telephony platform
• Optimize voice communication within Microsoft Teams. Your expertise will be essential in implementing and maintaining voice and video conferencing related projects
• Support site migrations from Cisco Call manager on-premises to Microsoft Teams PSTN Telephony
• Transition legacy PBX systems to Teams
• Ensure optimal functionality and user experience of voice services and video conferencing
• Monitor and enhance Quality of Service (QoS) for voice calls, ensuring network infrastructure is configured correctly and capable of providing the best possible end-user experience for voice and video communications
• Collaborate with architects, project managers, and team leads, to deliver industry-leading voice/video technical solutions successfully and on time
• Keep knowledge up to date regarding new and emerging technology and industry practices, bringing learning to unified communications solutions

• Bachelor degree or technical degree in computer science or related field
• 2 plus years of experience with Cisco telephony operation and management
• 3 plus years with Teams Enterprise Telephony
• Strong verbal and written communication skills
• 2 plus years with Teams Meeting Rooms
• Experience in managing enterprise deployments across different countries
• Ability to work effectively both as a contributing team member and independently
• Experience migrating, deploying, and maintaining Microsoft Teams and Microsoft Unified Communication Platform (voice and video)
• Experience with Teams PSTN voice services, Calling Plans, Operator Connect, Teams Mobile, Direct Routing
• Experience configuring Microsoft Teams Meeting Rooms, and other AV & Video Conferencing systems
• Candidates must already have a work authorization that would permit them to work for ABB in the US

• Retirement plan
• Life insurance
• Disability insurance
• Healthcare plan
• Wellbeing program

ABB's Distribution Solutions Division provides utility, industrial and commercial customers with safe, smart and sustainable technologies for the distribution of electricity. With ABB AbilityTM enabled digital solutions at its core, our extensive portfolio includes distribution automation products, switching, limiting, measuring and sensing devices, switchgear, modular substation packages, and related services. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.