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Job Summary
The IT Operations Engineer II serves as the primary subject matter expert for technical and business driven applications prevalent in the environment. Responsibilities include a full understanding of the applications functionality, maintenance, documentation, infrastructure requirements, and impacted IT and business areas.
Essential Duties & Responsibilities
- Coordinates with and builds relationships with Core Engineering and DevOps teams to meet organizational or client requirements.
- Develop and lead technical training for team
- Own & Manage the CI/CD IT Ops Technical portfolio to enable IT Ops access, speed to resolve, and reduce errors
- Collaborate with IT Tools team to improve monitoring and observability capabilities
- Technical SME for one or more IT Infrastructure domains (server, storage, network, cloud)
- Stays abreast of current technologies and develops innovative ideas to be introduced into new or existing products.
- Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
- Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.
- Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
- Update and maintain internal software documentation.
Education & Experience
- Maintains expert knowledge of the product(s) and ensures that adaptations to applications provide solutions to user's needs.
- May provide technical training to clients or internal users.
- Ability to demonstrate proactive approach to problem resolution, strong troubleshooting, and problem solving skills.
- Ability to use logic and reasoning to identify complex problems; review related information and develop options and implement solutions.
Education & Experience
- Bachelor's degree in Information Technology, Information Systems or equivalent degree; or combination of equivalent professional and/or education experience required
- 2+ years' experience with installing/supporting applications, hardware support/maintenance, and direct engagement with business users
About Stifel
Stifel is a more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients' money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.
While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more. Let's talk about how you can find your place here at Stifel, where success meets success.
At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.
Stifel is an Equal Opportunity Employer.
Stifel is committed to providing equal employment opportunities (EEO) to all associates,
applicants for employment, and individuals providing services in the workplace without regard to
actual or perceived race, color, religion, creed, gender, pregnancy (including childbirth, lactation,
child-bearing capacity, sterilization, fertility, past pregnancy condition and the potential or intention
to become pregnant and related medical condition), sexual and reproductive health decisions, sexual
orientation, gender identity and gender expression (including transgender individuals who are
transitioning, have transitions, or are perceived to be transitioning to the gender with which they
identify), national origin, ancestry, age, disability, weight, genetic information, marital status,
citizenship status, familial status, homelessness (i.e., lack of a permanent mailing address or a
mailing address that is a shelter or social services provider), status as a covered veteran or any
other protected criteria in accordance with applicable federal, state and local laws. Stifel complies
with applicable state and local laws governing non-discrimination in employment applicable to
each location in which the Firm operates. Stifel strictly prohibits any form of unlawful
discrimination.
Equal opportunity extends to all aspects of the employment relationship, including hiring,
transfers, promotions, training, termination, working conditions, compensation, benefits, and other
terms and conditions of employment. All Stifel associates are responsible for implementing this
EEO policy in their daily actions, conduct and decisions. All associates are expected to treat each
other with respect and professionalism.
Stifel is an Equal Opportunity Employer.