Loan Servicing Analyst

(This is a primarily office-linked role in our downtown Cleveland office.)

Since 2014, Upright, formerly Fund That Flip, has challenged the status quo of slow, unreliable capital and gate-keeping into investment deals. We've grown into an end-to-end financial technology platform that helps entrepreneurs and investors generate wealth and make an impact in their own communities across the country.

We are doubling down on our commitment to an exceptional borrower experience. For our Loan Servicing Analysts, that means quickly and accurately analyzing, coordinating, and processing construction draws, payments, extensions, and payoffs.

Who You Are

You notice the little things. This high attention to detail allows you to quickly pinpoint problems, backing them up with data and facts, to arrive at a valid conclusion consistently. A tight deadline brings out the best in you, as someone who loves to organize your tasks, collaborate with your team, and get things done.

What You'll Do

As a Loan Servicing Analyst, you will work collaboratively with internal and external parties to set up and process all functions related to servicing a loan as it moves through the lending lifecycle. This includes managing requests submitted by the Account Management team for:

• payoffs
  
  

• loan extensions
  
  

You will work diligently to ensure quick and accurate outcomes for our borrowers, partnering closely with the Account Managers to care for the borrower's loan experience behind the scenes.

You'll become a knowledge expert in the Loan Servicing System (LSS), responsible for creating and updating borrower accounts, applying borrower payments, reconciling loan payoff statements, applying loan extensions, and ensuring data added into the LSS is accurate by cross-comparing between systems.

You'll deliver high-quality service and communications to our 3rd party servicing partners, enabling us to provide exceptional service to our borrowers.

Day in the Life

Each day you're likely to spend time with your fellow Loan Servicing Analysts, sharing any issues that have popped up and collaborating on ideas to solve them.

You will work in a first in first out (FIFO) capacity. As requests come in, you will be responsible for processing them in a timely manner.

You'll be a key part of the success of our business by creating an exceptional borrower experience for the longest part of our lending relationship - from loan close to payoff. Your timeliness, accuracy, and professionalism during this time will make a significant impact on our opportunity to retain the customer and receive repeat business.

Preferred Qualifications & Experiences

• 1 year of experience in real estate or construction
  
  

• Excellent written and verbal communication skills
  
  

• Proficient in Customer Relationship Management systems and Google Suite
  
  

• Technical proficiency, with knowledge of the following tools (used frequently in the role) preferred, but not required:
  
  

• Microsoft Office Applications
  
  

• Adobe Acrobat
  
  

• Google Workspace
  
  

• Slack
  
  

• Preferred candidates are in the Cleveland, Ohio area or are able to commute to our Cleveland office.
  
  

Who are we?

Upright is one of the fastest-growing real estate fintech companies in the U.S. As of March 2023, we've originated more than $2.25 billion in funding with 99.7% of the principal returned to investors. We're one of the top 10 sources of capital for real estate investors in the country.

And we're still challenging tradition with fast funding, unparalleled transparency, and personal service to help real estate entrepreneurs transform their neighborhoods and communities.

Why work for us?

At Upright, we value transparency, hard work, and results. We support personal and professional growth with an entrepreneurial, tech-loving, creative, and solution-focused culture that rewards employees who push the bar higher for themselves and our company.

We have a blended work environment including hybrid, distributed, and office-linked roles. Some teams are entirely distributed, while other teams spend some or all of their time in our offices in Cleveland, OH.

Glassdoor says Upright is a great place to work, and we're proud to have earned some awards backing that up, including:

• Inc. 5000 Fastest Growing Company 2019, 2020, 2021, 2022, 2023
  
  

• Smart Culture Award 2018, 2022
  
  

• Business Insider Fintech Startups to Watch 2020
  
  

• GCP Best of Tech Awards Finalist 2021
  
  

• Deloitte Technology Fast 500 2020, 2022
  
  

• NorthCoast 99 Best Place to Work 2019, 2021
  
  
  
  

Plus, these awesome benefits:

• Equity stock options for each and every full-time team member
  
  

• Medical, Dental, Vision, and Mental Health Benefit offerings including FSA or HSA enrollment eligibility on day 1
  
  

• Flexible time off
  
  

• Traditional and Roth 401(k)
  
  

• Quarterly and yearly bonus potential based on company performance
  
  

• Self-defined career growth in individual contributor and management pathways
  
  
  
  

At Upright, we start everything by understanding the needs of others. We're all unique and in this together. We're intentional about building relationships across teams and lifting one another up to help our customers improve communities and write their success stories.

As you consider joining our team, know that we are committed to creating extraordinary experiences by offering an equal employment opportunity throughout your entire people journey without regard to age, race, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, religion or belief, sexual orientation, or any legally protected class.

We will provide accommodations during the entire people journey upon request. Information received relating to accommodation will be addressed confidentially.