Title: Technical Writer Contractor

Location: Remote

Department: Education Services

Our Company

Trimble Transportation empowers transportation stakeholders-drivers, carriers, intermediaries, and shippers-to improve collaboration, maximize resource utilization and freight coverage, and transform the world's supply chain for everyone it serves.

We optimize the movement of freight by giving shippers and carriers the mobility, enterprise, and visibility software tools they need to run their businesses more efficiently. As the leading provider of Transportation Management Software (TMS), Asset Management Software (AMS), and Fleet Management Software (FMS), we are devoted to propelling companies in the trucking industry toward increased efficiency, lower costs, and optimized operations.

Position Overview

We seek a detail-oriented person with exceptional technical writing, editing, research, and organizational abilities. This person will work with technical subject matter experts (SMEs), such as software engineers, product managers/owners, quality assurance engineers, and other documentation staff to research, learn about, and document Trimble Transportation's suite of software applications.

Our ideal candidate is a person who can write about highly technical subjects for various audiences. You must have the skills and experience to produce and/or edit these types of materials:

• Online help for Microsoft .NET applications, mobile and web applications, and/or API integrations
• Installation guides
• User guides
• Release notes

Position Accountabilities

• Work with SMEs at all levels of the organization and across multiple teams and departments to collect information that is relevant to end-users for their successful configuration and operation of Trimble's software products.
• Use team templates and documentation style guidelines effectively to develop documentation that has a consistent visual and structural approach.
• Organize and present content in a manner that meets the needs of the intended audiences.
• Comply with quality standards for well-organized, clear, accurate, and complete end-user documentation.
• Adhere to departmental requirements regarding project tracking and publication.
• Meet all publication deadlines.

Required Competencies

• Excellent written, verbal, and organizational skills
• 5 + years' experience developing online end-user documentation
• Experience using graphic editors, such as Microsoft Paint or SnagIt/SnagIt Editor, for editing and augmenting screenshots
• Bachelor's degree in Technical Communications, Computer Science, or equivalent work experience
• Attention to detail
• Ability to work well as part of multiple teams simultaneously
• Intermediate skill level with Microsoft Word
• Ability to handle multiple tasks, set priorities, schedule and meet deadlines, and take initiative to accomplish tasks with minimal supervision in complex situations
• Strong time management, research, and problem-solving capabilities
• Fluency in Windows OS systems

Preferences

We are especially interested in candidates with one or more of the following:

• Background in the transportation industry
• Familiarity with any of the following:
  • Scaled Agile development environments, especially as part of a shared services team
  • API and SDK documentation
  • Atlassian products, specifically JIRA, Confluence, and Bitbucket
  • Specific development tools that we use to create online help following the docs-as-code model: Visual Studio Code, AsciiDoc, Antora
  • Basic Microsoft SQL skills/SQL Server Reporting Service (SSRS)
  • HTML, CSS, XML, JavaScript, or similar web programming languages/tools
  • Style guides, especially the Microsoft Manual of Style

Physical Requirements

• Constant and close visual work at desk or computer
• Constant sitting and working at desk
• Frequent verbal and written communication with team and other business associates by email, chat/instant messaging (IM), virtual meetings, or telephone

Trimble Inc. is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D

Trimble Inc. is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D