Summer Associate Graduate Intern (Credit Card Experience & Operations)
Pensacola, FL 
Posted 8 days ago
Job/Internship Description


You have goals, dreams, hobbies and things you're passionate about.

What's Important to You Is Important to Us
We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen.

Don't take our word for it.

* FORTUNE 100 Best Companies to Work For
* Computerworld Best Places to Work in IT
* FORTUNE Best Workplaces for Millennials
* Forbes America's Best Employers

Basic Purpose

About Navy Federal:
Selected as one of FORTUNE magazine's 100 Best Companies to Work For in 2021. Navy Federal Credit Union (NFCU) is the world's largest credit union with over 10.8 million members, over $149 billion in assets, over 347 branches around the world and a workforce of over 22,800. Navy Federal's field of membership is all active duty and retired Department of Defense personnel (Army, Marine Corps, Navy, Air Force and Reservists), Veterans, Department of Defense contractors, and their family members. Navy Federal Headquarters is in Vienna, VA. There are also campuses in Pensacola, FL and Winchester, VA. For more information, view the links on the "About Us" page:

The Summer Associate Graduate Intern Program is a 10+ week program beginning in June 2022 and ends in August 2022. The long-term intention for this program is to hire interns that prove their aptitude into full time roles. To qualify for an internship, applicants must be currently pursuing a graduate or PHD level degree from an accredited college or university and have an anticipated graduation date after the final day of the internship (December 2022 or later).

The Card Experience and Operations (CXO) team provides support to Credit Card Lending in the areas of system administration and management, reporting and analysis, workforce management and forecasting, and process improvement. CXO identifies, analyzes, and advises on innovative ways to optimize experiences, improve processes, develop, and enhance reporting metrics, and monitor/reduce costs to the credit union by supporting Credit Card Lending, our business partners, and members.

Skills & Experience
* Currently pursuing a master's degree or higher in related field of process improvement driven research and analysis
* Effective verbal and written communication skills
* Effective word processing and spreadsheet software skills
* Significant experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools
* Advanced knowledge and application of project management, and change management cycles
* Advanced research, analytical, and problem-solving skills
* Advanced skill analyzing, following, interpreting, and applying workflows to understand value chain, input/output, to improve and/or automate business performance
* Advanced skill interpreting and synthesizing large amounts of information

Potential Projects
The Summer Associate will be responsible for providing guidance and advice to management on the most efficient use of resources to obtain positive and measurable results, with a focus and direction provided from leadership.

Analyze, determine, coordinate, and implement continuous process improvements (CPI) to achieve end-to-end business optimization of moderately complex business processes and systems.

Research internal processes and capabilities to improve Return on Investment (ROI), enhance the effectiveness of the business and/or services and react effectively to business needs with moderate latitude for discretion.

Application Documents
Resume (Required)
Cover Letter (Optional)

As a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing.

Due to COVID-19 and social distancing, this position will be temporarily working from home with plans to return to campus at the desired location listed once Navy Federal is back to normal operations. The specific logistics for returning to campus will be determined at a future date by individual leadership.

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability

COVID-19 Vaccine Information

As a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing.


Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.


Position Summary
Start Date
As soon as possible
Employment Type
Full Time
Period of Employment
Type of Compensation
College Credits Earned
Tuition Assistance
Required Student Status
Preferred Majors
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