3rd Shift - Customer Service Team Lead
Cincinnati, OH 
Share
Posted 20 days ago
Job Description
The Company Worldpay is a global payments leader powering international commerce with deep fintech expertise and a shared passion for our customers. Whether in-store, online, or on a mobile device, we process over 40 billion transactions annually and offer more than 300 payment methods supporting 126 currencies across 146 countries. It's the perfect place for exceptional people to take their careers to the next level. The Opportunity As Worldpay grows, we want to provide every single one of our clients and potential customers with the service and support they have come to expect. Having a team of individuals to answer calls, provide information and direct inquiries to the right place is essential to delivering the highest standard of customer experience--it's part of how we turn our customers into advocates of Worldpay. The Team Lead -- Operations role responds to and resolves in-bound and routine calls from customers regarding products, services, order status and other general questions. He/she delivers service and support to the highest standards, and is always ready with answers and information. When necessary, he/she escalates issues to the right people and departments. A World of Opportunity We're turbo-charging our industry by nurturing the fintech experts needed to help our customers prosper. We don't try to ride the winds of change. We create them. We're proud to be shaping the future of payments by supporting the growth and development of our colleagues. We provide opportunities to learn and the flexibility needed to get the job done. We strive to hire the best and to create a climate where curiosity is king. So, wherever you join us around the world, we'll empower you to fulfill your potential. If this is the kind of career experience you're looking for, we invite you to apply today. The Day-to-Day Responsibilities: * Responds to in-bound, routine customer telephone inquiries regarding products, services, order status, and other general questions. * Uses scripted dialogue and may escalate inquiry to product support, billing, sales or return/repair. * Logs calls and updates customer account records. * At higher levels, may be asked to provide responses to submitted questions via out-bound calling. * Determines methods and procedures on new assignments to streamline workflows based on experiential knowledge. Qualifications: * Typically requires a minimum of 4 - 6 years of related experience. All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Colleagues may be required to perform any other job-related instructions as requested by their leader, subject to reasonable accommodation.Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

 

Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
4 to 6 years
Email this Job to Yourself or a Friend
Indicates required fields