Susan Pyles is a Senior Talent Consultant and Trainer with ERC, where she specializes in assisting organizations with a full spectrum of human resources projects, programs and assessments. Susan’s primary areas of focus are talent assessment and talent management, organizational and employee development, leadership development, performance management, coaching and mentoring, retreat facilitation, workforce planning, HR metrics, and employee engagement. Susan has a diverse professional background that includes 20 years of business experience in retail, banking, academia and consulting, where she served in leadership roles in sales and service, communications, learning, and talent management.