Jackie Mueckenheim, Senior Trainer with ERC’s Learning and Development Team, has over 23 years of experience in developing, designing, and facilitating workshops and seminars, keynote addresses, executive retreats, and strategic planning initiatives for corporate, nonprofit, and academic groups. With an extensive background in professional communications, leadership and management development, workplace respect and diversity, talent management, customer service, and team building, Jackie partners with clients to improve overall organizational performance by helping their staff members – executive teams, managers/supervisors, and individual contributors alike – to build and strengthen core leadership, communication, and interpersonal relationship skills.