Meridian Bioscience is a fully integrated life science company that develops, manufactures, markets and distributes a broad range of innovative diagnostic products. We are dedicated to developing and delivering better solutions that give answers with speed, accuracy and simplicity that are redefining the possibilities of life from discovery to diagnosis. We are looking for talented and passionate individuals that help drive our vision. Our innovative culture will allow interested candidates to discover and create, through collaboration, cutting edge solutions to tough problems.
The Manager of Field Support manages the team in the United States responsible for customer training and support our products as they are intended for use. The goal is to ensure high customer satisfaction, and therefore, the in-market success of Meridian products by providing strong technical training, validation assistance, trouble shooting, and complaint resolution.
Tasks/Duties/Responsibilities:
The Manager of Field Support plays a key role at Meridian in the leadership and development of customer ramp-up to reporting patient results and ongoing satisfaction. He or She plays a key role in the successful launch of new products/improvements, helps in delivering the Sales goals, and drives department’s high quality and adherence to policies and procedures.
Other Duties as assigned:
Minimum Education or Equivalent Experience Required/Preferred:
Competencies Required or preferred:
Required Travel %:
*We are proud to be an EEO/AA employer Minority/Female/Disability/Veteran. We maintain a drug-free workplace and perform pre-employment substance abuse testing. (USA Only)*
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