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NAM Services Growth Leader
Do you enjoy being part of a successful team?
Do you enjoy building relationships and managing multiple priorities?
As the world leader in non-destructive testing (NDT), Waygate Technologies offers the broadest portfolio of industrial inspection solutions. Our solutions include radiography and computed tomography (CT), remote visual inspection, ultrasound and eddy current technologies. We ensure safety, quality and productivity for our customers across major industries around the world.
Partner with the best
The North America Services Growth Leader demonstrates accountability and ownership of the NAM installed based entitlement for successful preparation of supporting service agreement (SSA) and upgrade offerings. You will drive profitable growth and ensure customer satisfaction by providing technical and analytical assessment on all SSA and upgrade related matters. You will be part of the NAM Regional Service team supporting the Waygate Technologies IXS product lines.
As a NAM Services Growth Leader, you will be responsible for:
- Owning regional installed based entitlement, being responsible for providing the technical advice and information required for the creation of a SSA or upgrade quotes.
- Driving the understanding of the installed configuration and the review of technical requisites.
- Identifying technical risks. Partnering with the regional commercial team for opportunity funnel creation.
- Partnering with the regional commercial operations team to ensure compliance with quoting and order acceptance.
- Driving the OTR process for upgrades with support of Regional Field Service Management to ensure flawless execution at customer sites.
- Providing visibility to real time installed base data analytics including SSA penetration rates, renewal funnels, product life cycle statuses, and upgrade targets.
- Partnering with regional service coordinators to ensure data accuracy of the regional installed base tools.
- Developing and maintaining processes for system specific installed base data accuracy, including feedback loop from the field service engineers.
Fuel your passion
To be successful in this role you will:
- Have a Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services)
- Have a minimum of 3 additional years of experience in Customer Contract Management.
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits
About Us
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.
Join Us
Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
Join Us:
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Baker Hughes, a GE company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.