The primary purpose of this job is to perform certain functions relating to loan payoffs and posting payments via the servicing system. The Payment Specialist I must understand and adhere to regulatory requirements related to all payment and payoff posting functions.
Qualifications:
* High School Diploma/GED required. Associate degree preferred. * Proficient math skills including the ability to amortize post loan payments and calculate payoff figures * Bookkeeping or accounting background helpful. * Knowledge of general mortgage regulations and Sagent/LoanServ or other loan servicing system helpful * Notary certification or ability to obtain Notary certification in a timely manner * Strong interpersonal skills and the ability to work effectively both independently and within a team environment * Proven time-management, multi-tasking, and prioritization skills * High degree of accuracy, attention to detail, and organizational skills * Ability to maintain confidentiality and privacy * Good written and verbal communication skills * Self-Motivated to meet and exceed goals and expectations * Proficient in the use of Windows, Microsoft Office, and Web Browsing * Technical aptitude to master and navigate all software and office equipment * Ability to work overtime as may be required
Principal Activities and Duties:
* Processing requests for payoff figures and issuing payoff statements * Processing payoff funds * Preparing satisfactions * Incoming mail, reports and record keeping * Scanning functions * Posting payoffs, payments, and various other transactions * Ensure department maintains compliance with company procedures, investor/insurer/guarantor guidelines, and state and federal regulatory requirements * Satisfy the needs of internal and external customers
Physical Requirements and Working Conditions: Perform sedentary to light work (able to lift up to 20 pounds from floor to waist, and/or a negligible amount of force constantly to lift, carry, push, pull, grasp, or otherwise move objects). See, hear, talk and perform tasks requiring manual dexterity and visual acuity; sit, stand, walk, crouch, reach, pull, push and other similar, repetitive tasks requiring physical activity. Able to operate standard office/computer equipment such as photocopiers, fax machines, computers, iPads, scanners, calculators, etc.
Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.