Make banking a Fifth Third better
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION: Provides support for all functions of Transaction systems and processing systems. Support varies from image capture on a sorter, rejected item MICR line and amount repair, reviewing transactions for capture reconciliation expert balancing, adjustment approval, adjustment input, reviewing transactions for negotiability and fraud prevention before point of deposit, and all intermediate functions and general system troubleshooting. Additionally, responsibilities may include, processing mailings, receipt, document prep, data entry and machine operations (image machines, print machines, and insertion machines).
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Follows procedures outlined for the negotiability review of transactions to reduce fraud through Mobile and ATM deposit capture
Reviews account history within ACE to determine action on deposit
Decisions all deposits/checks within the deposit review queue for no action, hold or return determination
Validates all money order presentment within deposit review as set by guidelines
Inputs advice of corrections within system
Performs daily set up, maintenance, preparation of work areas and operation of image capture machines and/or devices
Prepares transactions for image capture by inspecting for hardware, staples, paper clips, paper tape receipts, ensuring transactions are in the appropriate order and inserting control documents as specified by work type
Performs Ten-Key input for MICR line completion, while maintaining consistent keying speed with accuracy
Researches and resolves all out-of-balance transactions and uses Transaction Manager HGAA and IPCS to insert advice of corrections as needed
Validates receipt of all received transactions following department tracking and escalation procedures
Maintain and trouble shoot for all insertion equipment
Meets and maintains production and quality standards as set by work type and process
Escalates any issues to management that cannot be resolved
Operate machinery (image machines, print machines, and insertion machines)
May include mail operations such as preparing outgoing mail
Other duties as assigned
MINIMUM KNOWLEDGE, SKILL AND ABILITIES REQUIRED:
High school diploma or equivalent
Two years of production-environment work experience, preferably with balancing and/or reconciling
Strong verbal and written communication skills
Must demonstrate strong analytical and logical reasoning skills for problem solving
Capable of multi-tasking
Work requires continual attention to detail in establishing priorities and meeting deadlines
Previous PC experience with Microsoft Office products preferred. (Word, Excel, Outlook)
WORKING CONDITIONS:
Normal Office environment with little exposure to dust, noise, temperature, and the like
Extended viewing of CRT screen
Some operational areas require tolerance to noise produced by processing machinery
Must be able to lift 30lb
Flexible working hours
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.