PURPOSE

According to the prescribed policies and procedures of the organization including all applicable federal, state and local regulations and under the general supervision of the Senior Director of Human Resources, the incumbent will primarily provide employee relations expertise and other human resources support services to maximize the effectiveness of HR processes that promote the organization's strategic objectives. The incumbent will be responsible for managing various aspects of employee relations, including case management, performance management, policy interpretation, and investigations, while also assisting with projects that promote employee retention, engagement and foster a positive work culture.

ESSENTIAL FUNCTIONS

• Performance Management: Support performance management processes, including goal setting, performance reviews, and feedback mechanisms. Collaborate with managers to address performance issues in accordance with the organization's procedures and policies, develop improvement plans, and ensure fair and consistent performance evaluations.

• HR Investigations: Conduct thorough investigations into employee complaints, alleged code of conduct / policy violations or alleged misconduct. Document findings and recommend appropriate actions based on company policies and legal requirements.

• HR Data Management: Maintain HR data, track investigations and employee relations case files, and generate reports as needed. Ensure the accuracy and integrity of employee records and confidentiality of sensitive information. Develop and analyze reports to provide statistical data on employee information related to turnover, service, compensation, training, etc.

• Employee Engagement: In partnership with other COEs, assist client leaders to develop and implement employee engagement strategies to foster a positive work culture. Support the annual employee engagement survey, analyze results for assigned areas, and propose actions to improve engagement and retention.

• HR Policy and Compliance: Assist in the development and update of HR policies and procedures, in partnership with Senior Director, Human Resources as needed. Serve as a resource for employees and managers regarding company policies, procedures, and employment laws. Interpret policies and provide guidance on compliance.

• HR Projects: Support and participate in HR projects, such as employee engagement initiatives, diversity and inclusion efforts, and HR process improvements. Assist with various HR projects and initiatives, such as HR system implementations, organizational restructuring, and mergers and acquisitions as assigned

EXPECTATIONS

• Strong understanding of ER best practices
• Excellent communication (both verbal and written) and interpersonal skills
• The ability to influence stakeholders at all levels
• Proactive and solutions-oriented approach
• Excellent time management skills and follow-through
• Strong analytical and proactive solution-oriented approach in issue resolution.
• Ability to adapt to the needs of the organization and employees.
• Working knowledge of employment-related laws and regulations.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organization's HRIS systems.

Education: Bachelor's degree in human resources, Business Administration, or related field; or equivalent work experience required. Human Resources professional designation/certification preferred.

Experience: At least three (3) years of work experience in a related job discipline required. Previous employee relations experience highly preferred.

Skills: Must have good working computer skills with basic professional computer software (Microsoft Office suite, Windows, etc.) and the capacity for learning new software systems quickly. Must have strong skills in relationship management, business acumen, coaching, influencing, organizational design, and organizational agility.

Travel: Up to 50%

Licensure: Driver's License

ABOUT NATIONAL CHURCH RESIDENCES

National Church Residences serves more than 42,000 seniors through its array of housing and health care services. The not-for-profit organization is driven by a vision of advancing better living for all seniors, enabling them to remain home for life. With 330 communities in 23 states and Puerto Rico, it is the nation's largest not-for-profit provider of affordable senior housing and the largest manager of service coordinators. The organization also offers residential senior communities, home and community-based services, as well as permanent supportive housing for the formerly homeless and disabled. For more information, visit us at and follow us on , and .

Key Facts

• Employs over 2,700 staff members nationally.
• Is governed by a 21-member volunteer board of directors.
• Is a not-for-profit 501(c) (3) corporation and the largest not-for-profit based in central Ohio.
• Headquartered in Central Ohio.
• The nation's largest not-for-profit provider for affordable senior housing and a national leader in senior HUD housing, with 330 communities in 23 states and Puerto Rico.
• Owns and operates six continuing care retirement communities.
• Operates National Church Residences Home and Community Services, a home health care agency.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.