RESPONSIBILITIES #Ll-Remote
- Analyze fraud impact and mitigations strategies across numerous retail financial products and services.
- Develop and implement fraud mitigation strategies and controls to directly reduce fraud loss, while maintaining alignment with strategic account acquisition and servicing vision.
- Collaborate on major business initiatives that contribute to retail deposit growth and productivity objectives.
- Assess strategy change projections for impact analysis and examine specific client activities or customer populations to identify threats and improvement opportunities.
- Standardize and maintain a clear strategy change management process. Which includes analysis, reporting and results of strategic performance initiatives.
- Utilization of data driven decisions making and recommendations which are strategically designed to address root cause gap analysis and vulnerability.
- Develop, maintain, and communicate fraud strategy performance and trend analysis metrics and KPI's to key stakeholders and leadership.
- Analyze and understand sizeable amounts of complex data to monitor and reveal fraudulent behaviors and trends.
- Collaborate with external vendors to identify best practices and system functionality.
- Manage components within the fraud ecosystem that detect and prevent fraud.
- Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
- Deliver a consistent, high level of service within our Serving More standards
- Other duties as assigned
COMPETENCIES
- Interpersonal/Customer Service Skills
- Written and Verbal Communication
- Ability to understand and follow directions
- Adaptable to change
- Basic Computer Skills
- Leadership/Management Skills
- Ability to build collaborative relationships
- Ability to work as part of a team
- Able to Multi-Task or Juggle Priorities
- Problem/Situation Analysis
- Technical Expertise
- Analytical Thinking
- Strategic Planning and Decision Making
- Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience
- Ability to handle confidential information in a professional manner
SCHEDULE
Typical office hours are Monday through Friday 8am to 5pm. This position is exempt and full-time. A minimum 40 hours is required per week. A flexible work arrangement is available for this position. The position will require some scheduled onsite hours. Please speak to the hiring manager for more information.
EDUCATION - CERTIFICATIONS - WORK EXPERIENCE
At a minimum, employees must obtain a HS Diploma or GED
Bachelors degree in business, Computer Science/Engineering, or related field OR combination of degree and related banking experience preferred.
CAMS and/or CFE Professional certification preferred
2-4 Years Fraud analysis, systems analysis or investigation, preferably in mid-size to large financial services institution.
0-2 Years 1+ years of experience related to investigations, alert review and transactional activity analysis preferred.
PHYSICAL REQUIREMENTS
This position must be able to remain in a stationary position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information.